FAQ
Shopping information
Where the designs are made?
- Our designs are 100% manufactured in portuguese ateliers.
How the cashback program works?
You need to create an account to enroll and after every purchase money credit will be added to your digital wallet.
Can I have cashback at other stores?
No, the cashback program is online-exclusive.
Payment & Shipment
What type of payment do you accept online?
Amex, Visa, Mastercard, Multibanco, Paypal, Klarna 3x
How much is shipping and how long will it take?
Portugal - 6€ 1 day
Spain - 9€ 1 to 2 days
Europe - 22€ 3/5 days
Returns & Exchanges
How many days to request?
20 days after receiving your package.
How much is the cost to return an item?
Portugal - 6€ / 1 or 2 days
Spain - 9€ / 1 or 2 days
Europe - 22€ / 4 to 7 days
How long to receive my money back?
We take up to 5 business days to process your refund after receiving the package.
